Bonn, more and more consumers complain about deficiencies in the transport and delivery of letters and parcels. In the case of the Federal network Agency, 3858 complaints about postal services were received this year – 16 percent more than last year, as the authority announced on Thursday. The consumer service of the network Agency “takes care of each individual case and urges the company to the rectification of defects”, explained authorities chief Jochen Homann.
most of the complaints in 2016 related to packet services, with Almost 2500 receiver certification Agency to the Federal network, for example, because the package was damaged in delivery. For the first time in 2016 were more complaints in the package – as in the letter area, such as the network Agency announced.
The authority has the task to provide the basic postal services. For this, it evaluates the complaints. “2016 could be clarified in numerous cases, and the quality of postal services within the meaning of the consumer”, explained Homann. In the case of the arbitration of the network Agency, around 220 applications were received, also an increase compared to the previous year, as there were only 66 applications.