Wednesday, November 23, 2016

Rights in case of flight cancellations: What to Lufthansa know-passengers – FAZ – Frankfurter Allgemeine Zeitung

What is it?

The pilots of Lufthansa have for this Wednesday (23. November) to the next strike will be called. Then you want to strike the air traffic on the Long – and short-haul Lufthansa completely, as the Union Vereinigung Cockpit announced in Frankfurt on Monday. Affected all flights to and from Germany. Lufthansa cancels because of the announced pilot strike on Wednesday 876 flights. 2124 of the approximately 3000 scheduled Lufthansa flights to take place. It is the 14. Strike in the ongoing labor dispute. This time it focuses solely on the collective salaries of approximately 5400 pilots of Lufthansa, Lufthansa Cargo and subsidiary Germanwings. The pilots require tariff increases of 22 per cent over a period of five years.

At the Lufthansa subsidiary, Eurowings called the trade Union Verdi, the Cabin on busy already for Tuesday in Hamburg and Dusseldorf for a strike. At both locations, the employees are to lay down five o’clock in the morning until 20 o’clock the work. Despite several months of negotiations could be made with the Executive Board of eurowings so far, no result of a collective bargaining agreement.

find out How, if my flight is flying?

air travelers should contact the airlines Lufthansa and eurowings. Information as to whether the flight is concerned, passengers on the websites of Lufthansa and Eurowings. The information provided should print a copy of passengers, so you have something later in the Hand. Passengers may also want to review customer service numbers of Lufthansa, about 0800 850 60 70 (free from German landlines, prices from mobile networks depending on the provider) or +49 (0)69 86 799 799 (calls from German landlines at local rates, prices from mobile networks depending on the provider). The Call Center of Eurowings reach customers at the number 0180 6 320 320 (€0.20 per call from the fixed network – mobile radio to a maximum of 0,60 € / call). Passengers have deposited with Lufthansa or eurowings appropriate contact details, will be informed by SMS or E-Mail of any Changes. Your personal contact data can add passengers later in the section “My Euro wings”, or in the case of Lufthansa My bookings.

More about

How it goes, if my flight is cancelled due to the strike?

Is deleted from a flight, Lufthansa or eurowings as soon as possible to a so-called replacement transport. Therefore, you should request this with the airline. The strike strike-related longer, have to offer the airline for a replacement flight or for flights within Germany, the replacement of transportation by train or Bus organize. Lufthansa offers the affected customers is also the possibility of your flight once free of charge online to rebook./p>

passengers should be the major foreseeable delays in time at the airport, because the airline may offer earlier accepted a replacement flight. Even if the flight is expected to be deleted, it is advisable to go as early as possible before departure to Check-In or pre check in online to avoid long queues.

stay What rights do I have if I’m stuck at the airport?

The airline has to look after stranded customers. Passengers on flights of up to 1500 kilometers, after two hours of a claim on food and drinks. In addition, you may lead at the expense of the airline’s two phone calls. In a range from 1500 to 3500 kilometres, guests will receive 3 hours of help, for flights from 3500 kilometers to four hours. Passengers have to wait longer than five hours to your flight, you have the right to have the money for the flight refund. Thus, the airline is released from all further obligations. The flight is postponed to the next day, the airline, the cost of the hotel overnight.

the company, despite demand, no care, should have passengers for meals and Hotel. You should collect the supporting documents and the costs incurred by the airline in a statement.

am I entitled to compensation?

According to the Federal court for reasons of force majeure in case of strike. Therefore, the EU air passenger rights regulation does not apply, the passengers otherwise, in the case of a flight failure, or massive delays, a compensatory payment is guaranteed in this case. Only in one case, the passenger can hope for a compensation if he can prove that the airline has not done enough, the consequences of the strike for the customer to mitigate.


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